Product Quality Guaranty

We guarantee the quality and freshness of our award-winning coffee products. Before placing an order for our exclusive and unique coffee products, if you are not sure of what you desire to order we offer the opportunity to purchase a 2 oz sampler of any of our coffee products. Simply email us and we will give you precise instructions on how to order a product sample.

COMPANY POLICIES

Refund Policy
We will ONLY provide purchase refunds under the following circumstances:

If you did not receive the product ordered due to the carrier's fault or error.
If you received the wrong product ordered, and you notified us immediately and you return it to us unopened within 5 business days of its delivery to you.*
If you received the correct product ordered but it was not edible, and you notified us immediately and you return it to us completely as you received it within 5 business days of its delivery to you.*

* Notice: You must notify us in writing via email within 5 business days of having received the coffee product in order to process your request, evaluate the circumstances and discuss a proper resolution.

Return Policy
We guarantee the freshness of our products. If for any reason you may think that you need to return a product, please contact us via email to discuss your particular situation and review an appropriate and rightful resolution.

Shipping Information
We roast our coffee daily and your order will be custom-made to guarantee freshness. Please allow 5 business days for your coffee to be shipped. Upon shipping your order, we will email you a shipping tracking number.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Links
This web site contains links to other sites. Please be aware that we [Ospina Coffee Company] is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests
From time to time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, and age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line.

We do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desks. When they return, they must re-enter their password to regain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment, behind a locked cage.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.